Welcome to www.newlightkart.com!

At New Light Kart, we are committed to ensuring customer satisfaction across all our product categories, including Leather, Beauty, Cooked Food, Clothes, Tour and Travels, and Spices. Our Refund Policy outlines the terms and conditions under which refunds are processed.

1. General Refund Policy:

• Refund requests must be initiated within 7 days of receiving the product.

• Refunds will be processed only if the product is returned in its original condition, with tags, packaging, and proof of purchase.

2. Category-Specific Refund Policies:

a. Leather Products:

• Refunds will only be processed for defective, damaged, or incorrect leather products.

• Minor variations in texture or color due to natural leather characteristics will not be eligible for refunds.

b. Beauty Products:

• Refunds will not be provided for opened or used beauty products due to hygiene concerns.

• Products delivered in damaged or defective condition are eligible for a refund.

c. Cooked Food:

• Refunds are not applicable for cooked food items unless there is a quality issue or incorrect delivery.

• Any refund claims must be reported within 24 hours of delivery.

d. Clothes:

• Refunds are applicable for damaged, defective, or incorrect clothing items.

• Products must be returned unused, with original tags and packaging.

e. Tour and Travels:

• Refunds for travel bookings are subject to cancellation policies specified at the time of booking.

• Non-refundable services or last-minute cancellations may not be eligible for refunds.

f. Spices:

• Refunds will only be processed for damaged, defective, or expired spice products.

• Opened or partially used spice products will not be eligible for refunds.

3. Refund Process:

• Refund requests must be submitted via our customer support email or contact number.

• After verification, eligible refunds will be processed within 7-10 working days.

• Refunds will be credited to the original payment method.

4. Exceptions:

• Refunds will not be provided for change of mind or personal preference.

• Customized or personalized products are non-refundable.

5. Contact Us: For any refund-related queries, please contact: THUNDIYIL VEEDU, KAKKENCHAL, P.O. CHERUPUZHA, KANNUR, KERALA, PIN. 670511, INDIA.

By making a purchase on www.newlightkart.com, you agree to our Refund Policy.

Sincerely,
[Your SEENA JOSESPH]
[Your 8750006365 ]
[Your NEW LIGHT ]
www.newlightkart.com